Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Patient Administration

The Patient Administration section provides a variety of services to include patient travel coordination, Health Insurance Portability and Accountability Act (HIPAA) privacy, medical records, and release of information. Please ensure you out-process with medical records prior to moving, retirement, or separation.  If you are hand carrying your record from another base in-processing, you must drop your medical record off to Medical Records. If you have questions or concerns regarding the 319th Medical Group HIPAA Privacy practices or would like to file a complaint, please stop by or call and ask for the HIPAA Privacy Officer.

Contact Us

Location: Building 109, TRICARE Operations and Patient Administration (TOPA) flight, East entrance

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone: 701-747-5300

Don't forget to keep your family's information up to date in DEERS!