Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Contact Us

Location: 1599 Jones Street, Grand Forks Air Force Base, North Dakota 58205-6332

Phone Number: 701-747-5601

Patient Relations/Advocate

Phone Number: 701-747-5580

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: 701-747-5855

Public Affairs 

Email: dha.ncr.dha-cof-staff.mbx.dhn-continental-pao@health.mil 

Interactive Customer Evaluation (ICE)
    Don't forget to keep your family's information up to date in DEERS!