How to Use the MHS GENESIS Patient Portal

Explore our step-by-step tutorials on how to use some of the most popular MHS GENESIS Patient Portal features.

Establish DS Logon

If you have not established a DS Logon, follow the steps provided via the MHS GENESIS information page.

Prescription Requests & Renewals, Referrals/Paperwork/Messages

1. From the MHS GENESIS Patient Portal Dashboard, choose ‘Messaging’ or ‘Medications.’

2. In the ‘Messaging’ menu, select the ‘Send a Message’ option. After reaching the ‘New Message’ page, select the appropriate patient.
3. In the ’To’ field, search for the appropriate clinic name (see name reference list). All clinics start with USAF Academy.
4. Type the subject, attach relevant files, and write your message.

5. Click ‘Send.’

Book Appointments

The following Grand Forks Clinics have direct appointment booking available via the MHS GENESIS Patient Portal:

• Grand Forks Pediatrics Clinic (Pediatric Patients, AD Sponsor book only)
• Grand Forks Family Medicine Clinic (AD Dependents, Retirees, Retiree Dependents only)
• Grand Forks Active Duty Warrior Medicine Clinic (Active duty service members only)

1. From the Dashboard, choose ‘Appointments.’

 
2. Click ‘Schedule a New Appointment’, using the panel on the left side of screen.
3. Change the search option from ‘Provider’ to ‘Visit Reason.’

4. Choose the patient the message is for (if applicable due to dependents).
5. Choose the reason for your visit (‘Military Medicine In-Person Visit’).
6. Click ‘Search.’
7. Use the dropdown to select the appropriate clinic – all clinics begin with, ‘Air Force Medicine USAF Grand Forks…
8. ’Click ‘Next.

9. First available appointment options will display.
10. Click 'Select' if those options are desired.
11. To change filter of date range or specific provider, use those drop down selections at the top of the screen and then click 'Select' on the desired appointment.


12. Provide reason for visit in the block titled ’Describe any specific requests or special needs you want us to consider in preparation for your visit.
13. Identify best contact method for the appointment,  ‘Patient Portal Message’ or ‘Phone.’
14. Click in the selection box if you want an email with appointment details.

Request Appointments

1. From the MHS GENESIS Patient Portal Dashboard, choose ‘Appointments.’

2. Change the search option from ‘Provider’ to ‘Visit Reason.’

3. Choose the patient the message is for (if applicable due to dependents).
4. Choose ‘Request Appointment (Other) Online’ in the field, ‘Choose a reason for your visit.’
5. Click ‘Search.’
6. In the ’Send request to’ field, search for the appropriate clinic name (see name reference list). All clinics start with ‘Grand Forks.’

7.Fill in all required fields to provide the clinic staff with information needed to fulfill your appointment request.
8. Click ‘Send Request.’